We truly curate and make some of the most vibrational & positive lifting products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee.
If you receive a product that is not working, damaged or faulty, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can sometimes feel daunting, so we want you to realize that there is absolute ZERO risk in buying something on Katalyze U. If you find an error or damage on your product simply take a pic and email us within 7-days of receiving your product and we will begin the return process. Once we receive your info you have 30-days to get the product back to us, and we'll make it right.
We have 24/7/365 Email Support. Please contact us if you need assistance.
*Please Note - we make sure all our items are priced reasonably and are sustainably sourced. We work with amazing small businesses around the world so you can receive genuine crystals and sustainably sourced items, therefore although we are located in NY our products are shipped from around the world and may take longer to get to you. Typically 30 - 60 business days but can be more) But it's worth the wait, as we believe you don't have to spend an arm and a leg to be in your magnificence and raise your vibrations.✨
Since we are small business and are not Amazon :) we also cut costs by using a third-party shipping provider and again shipping times may take a bit longer than other stores so please keep an eye on the shipping times before you place your order. We also do not provide shipping tracking #s but would be happy to give you a shipping update as needed (just message us). Again, please review our shipping times before you order so you can see when your product is arriving, as we do not provide refunds for orders that have already been shipped.