SHIPPING   

All orders are processed as FAST AS POSSIBLE during weekdays (excluding holidays).

Since many of our items are handmade or sourced sustainably throughout the world your orders will be acknowledged within 2 working days of receipt and shipped within 3 - 5 working days of receipt. 

Due to high demand and the slow mail services - delivery can take:

14-27 Business Days to the USA
18-37 Business Days to countries outside the USA
30-90 Business Days to Mexico / South America

RETURNS

In the event that you receive the wrong item or a malfunctioned product, please contact us within 7-days of receipt with images and return it to us (in its original condition and packaging) for an exchange or store credit.

No refunds are issued unless the product is defective, damaged and not working. 

Shop with confidence as you have 30 days to mail the product back to us. To activate a return process, simply email us pictures of your damaged product to hello@katalyzeu.com.

Returns apply to physical products only. All energetic sessions & healings or bundled services do not qualify for return, exchanges or refunds.