SHIPPING   

All orders are processed as FAST AS POSSIBLE during weekdays (excluding holidays).

Since many of our items are handmade or sourced sustainably throughout the world your orders will be acknowledged within 2 working days of receipt and shipped within 3 - 5 working days of receipt. 

Due to high demand and the slow mail services - delivery can take:

27 - 60 Business Days to the USA
37 - 65 Business Days to countries outside the USA
30-90 Business Days to Mexico / South America

*Please Note - we make sure all our items are priced reasonably and are sustainably sourced. We work with amazing small businesses around the world so you can receive genuine crystals and sustainably sourced items, therefore although we are located in NY our products are shipped from around the world and may take longer to get to you. Typically 30 - 60 business days but can be more) But it's worth the wait, as we believe you don't have to spend an arm and a leg to be in your magnificence and raise your vibrations.✨

Since we are small business and are not Amazon :) we also cut costs by using a third-party shipping provider and again shipping times may take a bit longer than other stores so please keep an eye on the shipping times before you place your order. We also do not provide shipping tracking #s but would be happy to give you a shipping update as needed (just message us). Again, please review our shipping times before you order so you can see when your product is arriving, as we do not provide refunds for orders that have already been shipped.

RETURNS

In the event that you receive the wrong item or a malfunctioned product, please contact us within 7-days of receipt with images and return it to us (in its original condition and packaging) for an exchange or store credit.

No refunds are issued unless the product is defective, damaged and not working. 

Shop with confidence as you have 30 days to mail a damaged or incorrect product back to us. To activate a return process, simply email us pictures of your damaged product to hello@katalyzeu.com and we will send you a return label for your ease.

Returns apply to physical products only. All energetic sessions & healings or bundled services do not qualify for return, exchanges or refunds.